Shipping and Return Policy

Shipping Policy

Fulfillment time

This is the time it takes to create an illustration/artwork. The products on the commissions page are hand made to order. An artwork usually takes between 1 – 2 weeks to be completed, depending on the number of commissions I have at a time. Then you should add shipping times on top of that.

Shipping times

  • Netherlands: 1-2 business days after fulfillment.
  • Germany and Belgium: 3-5 business days after fulfillment.
  • Rest of Europe: 5-10 business days after fulfillment.
  • Rest of the world: 10-15 business days after fulfillment.

Shipping prices and packaging

I use flat rates and these will depend on the destination. Shipping prices will be calculated at the checkout page.

After I’ve shipped your artwork, you will receive an email with the order’s tracking information.

Products are packaged in sturdy envelopes for protection.

Package lost in transit

For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date.  First, confirm that you had entered the correct address. If you provided a wrong address or an address that is considered insufficient by the courier, then you are held responsible for replacement costs.

If the shipping address was correct, but you didn’t receive your artwork, get in touch with me and I’ll get back to you as soon as possible.

Return Policy

Any claims for damaged items must be submitted within 14 days after the product is received. Please send me an email at contact@jessicaaraus.com providing photos of the defective product, then I‘ll gladly replace/refund the order.

Please note:

  • Customers are responsible for any additional costs that may apply, such as taxes charged by their country or customs fees.
  • I reserve the right to change this policy at any time.
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