Shipping Information

Processing time

This is the time it takes to create an illustration/artwork. Please note that the products on my commissions page are hand made to order. A portrait usually takes 1-2 weeks to be completed, depending on the workload I have at that moment. Please be patient! If you need your artwork for a particular date, contact me before ordering, so I can confirm with you whether that is possible. You should then add shipping times on top of the processing time.

Art prints are ready to ship in 1-2 days after ordering.

Shipping times

  • Netherlands: 1-2 business days
  • Germany and Belgium: 3-5 business days
  • Rest of Europe: 5-10 business days
  • Rest of the world: 15-20 business days

Shipping prices 

I use fixed rates and these will vary depending on the destination. Shipping prices will be calculated at the checkout page.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Customers are responsible for any additional costs that may apply, such as taxes charged by their country or customs fees.

Packaging

Products are packed with love and care and they come in a sturdy envelope with an extra carton board to make sure your prints and originals arrive in great condition.

Package lost in transit

For packages lost in transit, please email me at contact@jessicaaraus.com and I’ll get back to you as soon as possible.

First, confirm that you had entered the correct address. If you provided a wrong address or an address that is considered insufficient by the courier, then you are held responsible for replacement costs.

All claims must be submitted no more than 14 days after the estimated delivery date.